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Privacy Policy

Last Updated: December 2024

1. Introduction

EduTrade Services ("we", "us", or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our training services.

We comply with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African data protection laws.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

  • Name and surname
  • Email address
  • Phone number
  • Company name and position
  • Billing and payment information
  • Course preferences and training history
  • Communication preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on pages
  • Referring website addresses
  • Date and time of visits

3. How We Use Your Information

We use your personal information for the following purposes:

  • Processing course bookings and registrations
  • Communicating about courses, schedules, and training materials
  • Issuing certificates and maintaining training records
  • Processing payments and managing accounts
  • Responding to enquiries and providing customer support
  • Sending marketing communications (with your consent)
  • Improving our website and services
  • Complying with legal obligations
  • Preventing fraud and ensuring security

4. Legal Basis for Processing

We process your personal information based on:

  • Consent: You have given explicit consent for specific purposes
  • Contract: Processing is necessary to fulfil our contractual obligations to you
  • Legal Obligation: We are required by law to process your information
  • Legitimate Interests: Processing is necessary for our legitimate business interests, provided these do not override your rights

5. Information Sharing and Disclosure

5.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in:

  • Payment processing
  • Email communications
  • Website hosting and maintenance
  • Data analysis and reporting

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if necessary to protect our rights, property, or safety.

5.3 Business Transfers

If EduTrade Services is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • Secure server infrastructure
  • Encryption of sensitive data
  • Access controls and authentication
  • Regular security assessments
  • Staff training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we securely delete or anonymise it.

8. Your Rights Under POPIA

You have the following rights regarding your personal information:

  • Access: Request access to your personal information we hold
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Objection: Object to processing of your information for certain purposes
  • Restriction: Request restriction of processing in certain circumstances
  • Data Portability: Request transfer of your information to another provider
  • Withdraw Consent: Withdraw consent for processing at any time

To exercise these rights, please contact us using the details provided below.

9. Marketing Communications

With your consent, we may send you marketing communications about our courses, events, and services. You can opt out of marketing communications at any time by:

  • Clicking the "unsubscribe" link in our emails
  • Contacting us directly
  • Updating your communication preferences

Opting out of marketing communications will not affect service-related communications necessary for course delivery.

10. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. Please see our Cookie Policy for detailed information about how we use cookies and how you can manage your preferences.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

13. International Data Transfers

Your information is primarily stored and processed in South Africa. If we transfer information outside South Africa, we ensure appropriate safeguards are in place to protect your information in accordance with POPIA.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

15. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your information, please contact us:

  • Email: info@edutradeservices.co.za
  • Phone: +27 79 881 9373

16. Information Regulator

If you believe we have not handled your personal information appropriately, you have the right to lodge a complaint with the Information Regulator of South Africa:

  • Website: www.justice.gov.za/inforeg
  • Email: inforeg@justice.gov.za
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